Before starting a conversation that has the potential to stir up emotions (whether yours or the other person’s), take the time to run through a planning checklist to maximize the potential for resolution. Without this step, the conversation is likely to devolve into merely an argument. Research has shown that our emotional and rational minds […]
Nothing demonstrates leadership skills better than initiating and navigating difficult conversations. It is normal to want to avoid these conversations. The thought of them brings up mental obstacles that we have acquired through our lifetime such as: fear of rejection, risk of causing offense, anxiety about not being able to handle the conversation well. […]
